Frequently Asked Questions

Licensing

Domain (or Domain Name) shall mean a unique name or address by which a Website is reachable. For example, if a Website is reachable by the address "http://www.example.com", the Domain is "example.com".

A Hobby License allows you to use the Froala WYSIWYG HTML Editor on a single Domain. The Hobby License does not allow you to use the Software in SaaS or Subscription products or Intranets. It does not include the unminified source code and technical support.

A Professional License allows you to use and further develop the Froala WYSIWYG HTML Editor on 10 (ten) Domains and all their subdomains (e.g. example.com, a.example.com, b.example.com). The license is non-transferabble and can be used only in projects owned by the license holder (company, person or organization holding a license).

The Professional License does not allow you to use the Software in SaaS or Subscription products or Intranets.

The Professional License includes the unminified source code and Technical Support.

A Business License allows you to use the Froala WYSIWYG HTML Editor in SaaS and Subscription products, Intranets, mobile applications and to redistribute the editor in your software products. Even so, you must keep the source code minified. You are not allowed to use the Froala WYSIWYG HTML Editor in Open Source projects.

The Business License includes the unminified source code and Premium Support.

The license is non-transferabble and can be used only in projects owned by the license holder (company, person or organization holding a license).

An Activation Key is a unique license key, which allows you to activate the Software on a Domain. If you are using our WYSIWYG HTML editor locally or in an intranet you may also register an address instead of a Domain Name. An Activation Key generated for a Domain can be used on all its subdomains.

If you have purchased a license for the editor then you can generate Activation Keys inside your account. You have to generate manually Activation Keys for each Domain where the Software is used, unless you own a Wildcard Activation Key.

A Wildcard Activation Key is a single Activation Key provided only under the Business License, which allows Software activation for any Domain and in any application owned by the license holder (company, person or organization holding a license), without generating a different key for each Domain you want to use the editor on.

The Wildcard Activation Key is non-transferable. If you have a Wildcard Activation Key you are not allowed to use it in projects you are developing, but are owned by another company, person or organization.

Unfortunately, we don't have a free plan for non-profit organizations. You must buy a license if you wish to use it. For more information about the right license for you please refer to our Pricing Plans.

Yes, you can use Froala WYSIWYG HTML Editor in a SaaS application under the Business license.

No, none of our licenses allow you to use the Froala WYSIWYG HTML Editor in an Open Source project.

All Froala WYSIWYG HTML Editor licensees are non-transferable and can be used only in projects owned by the license holder (company, person or organization holding a license).

Based on who owns the project in which the Froala Editor is integrated there are the following cases:

  1. You, as a company, person or organization, own the project, then you would need to purchase a Business License;
  2. You, as an agency, freelancer or something similar, develop a project owned by your customer, then your customer has to purchase a license for the Froala WYSIWYG HTML Editor.

Once an Activation Key has been generated for a Domain it cannot be deleted or transfered. There are some exceptions for this though. If the Activation Key was generated on an address and not on Domain Name or if the new Domain Name is a slight modification, e.g. a typo or change from .com to .net. To request a Domain change feel free to contact us.




Purchase

Our rich text editor is always avalabile for download on our pricing page. You may download the editor and test it at any time, without spending money.

Froala Editor licenses are a one-time payment and the license is perpetual. They come with 1 year of software update rights and technical support. After that, you can continue using the editor for the lifetime, however, you wouldn't get any further updates or technical support.

You can choose to renew the license, and if you do so 1 month before the update rights and support period expire, you will get a 25% discount on the current license price.

Yes, you can ask for a refund within thirty (30) days after the purchase date under the following conditions:

  • you have not generated any Activation Keys
  • you have not requested support

We usually do not offer discounts or commissions to resellers and we do not allow reselling the editor license.

However, in some cases we have the following offer for resellers:

  • no discount under 5 licenses sold;
  • 5% discount for every license sold after the first 5;
  • 10% discount for every license sold after the first 10;
  • 15% discount for every license sold after the first 15;
  • 20% discount for every license sold after the first 20.

If you are a reseller you might purchase using the billing details of your customer.

For customers within EU, additional VAT charges may apply during the checkout process to the listed price. All Romanian citizens and companies must pay VAT.

Yes, you may upgrade your license by paying the difference between the license fee you already paid and the license fee for the new license. If the license fee for the license you own has changed, the upgrade will be calculated using the license fee you paid, and not using the new license fee. The support period start date will not be affected by the license upgrade, and it will remain the same with the first purchase date.

You must download it from our website by following the information in the welcome email received after the purchase.

The VAT number requested during checkout is validated using the European Commission VAT Validator VIES. If your VAT number doesn't appear to be valid, then VIES may be down or your VAT number cannot be validated. Contact us if you have any issues validating your VAT number.




Source Code

Our rich text editor is a Javascript plugin and therefore it does not have an EXE file. For more information about how to use it please see our documentation.

When buying the Professional or Business license you will receive the sources for our rich text editor.

If you don't need the rich text editor's sources and the minified version is okay then you can always download the latest version from the download page. Otherwise you have to sign in and download the sources from your account or from the same download page.




Support

Questions can always be asked through the contact page. If you have a license, please use the email address used to purchase.

When you purchase a license with support included you will have full access to Froala's online technical support via email. This means that you will get answers to all your technical questions related to the Froala WYSIWYG HTML Editor. It may be about how to integrate the editor, issues or difficulties that you are facing or documentation clarifications. We guarantee that owners of a license with support included will get help within one week, but we are usually answering in less than 48 hours. Only the Business License includes Premium Support.

Premium Support is included only in the Business License. If you are the owner of such a license then issues reported by you will have higher priority. Also, we guarantee that you will get answers to your questions within 3 business days, but we are usually answering in less than 24 hours.

There are 2 ways to extend the support period:

  • renew the license (purchasing the same type of license), in which case you will receive a 25% discount
  • purchase a different license that includes support, in which case the discount is not
  • applicable.



Tech

Froala is not offering any storing services. By default the Froala Rich Text Editor stores the images temporary on http://i.froala.com/. Images uploaded to our servers may be deleted at any time without any notice.

Images uploaded to our servers are saved for a short period of time, just for testing purposes. We recommend that you upload them to your own server for permanent storage and full control over them.

Follow our Image Upload Concept to understand how the editor's image upload works.

If you have not changed the default configuration for image/file upload them you might see a SSL error when an image or file is being uploaded. In this case you should upload images/files to your own server.