Frequently Asked Questions

Licensing

Domain (or Domain Name) shall mean a unique name or address by which a Website is reachable. For example, if a Website is reachable by the address "http://www.example.com", the Domain is "example.com".

A Hobby License allows you to use the Froala WYSIWYG HTML Editor on a single Domain. The Hobby License does not allow you to use the Software in SaaS or Subscription products or Intranets. It does not include the unminified source code and technical support.

A Professional License allows you to use and further develop the Froala WYSIWYG HTML Editor on 10 (ten) Domains. The Professional License does not allow you to use the Software in SaaS or Subscription products or Intranets. You can install the editor freely on your own servers. You can install the editor on your customers servers with the condition that it will not be accessed or used by Developers outside of your company. Otherwise, you must have a Business License or your customers must buy a license that fits their needs. The Professional License includes the unminified source code and technical support.

A Business License allows you to use the Froala WYSIWYG HTML Editor in SaaS applications, Open Source projects and to redistribute the editor in your software products. Even so, you must keep the source code minified. Your customers may use the editor without buying a license, but they are not allowed to redistribute it. The Business License includes the unminified source code and premium support.

An Activation Key is a unique license key, which allows you to activate the Software on a Domain. If you are using our WYSIWYG HTML editor locally or in an intranet you may also register an address instead of a Domain Name. An Activation Key generated for a Domain can be used on all its subdomains.

If you have purchased a license for the editor then you can generate Activation Keys inside your account. You have to generate manually Activation Keys for each Domain where the Software is used, unless you own a Wildcard Activation Key.

A Wildcard Activation Key is a single Activation Key provided only under the Business License, which allows Software activation for any Domain and in any application, whithout generating a different key for each Domain.

Froala WYSIWYG HTML Editor is not free. You must buy a license if you wish to use it.

Yes, you can use Froala WYSIWYG HTML Editor in a SaaS application under the Business license.

No, none of our licenses allow you to use the Froala WYSIWYG HTML Editor in an Open Source project.

You can use Froala WYSIWYG HTML Editor on customer's premises with the condition that it will not be accessed or used by other Developers, otherwise this will be considered redistribution and requires a Business License.

Once an Activation Key has been generated for a Domain it cannot be deleted or transfered. There are some exceptions for this though. If the Activation Key was generated on an address and not on Domain Name or if the new Domain Name is a slight modification, e.g. a typo or change from .com to .net. To request a Domain change feel free to contact us.




Purchase

Our rich text editor is always avalabile for download on our pricing page. You may download the editor and test it at any time, without spending money.

Yes, the licenses do not have an expiration date.

Yes, you can ask for a refund within thirty (30) days after the purchase date under the following conditions:

  • you have not generated any Activation Keys
  • you have not requested support

We don't offer discounts or commission to resellers.

For customers within EU, additional VAT charges may apply during the checkout process to the listed price. All Romanian citizens and companies must pay VAT.

Yes, you may upgrade your license by paying the difference between the license fee you already paid and the license fee for the new license. If the license fee for the license you own has changed, the upgrade will be calculated using the license fee you paid, and not using the new license fee. The support period start date will not be affected by the license upgrade, and it will remain the same with the first purchase date.

You must download it from our website by following the information in the welcome email received after the purchase.

The VAT number requested during checkout is validated using the European Commission VAT Validator VIES. If your VAT number doesn't appear to be valid, then VIES may be down or your VAT number cannot be validated. Contact us if you have any issues validating your VAT number.




Source Code

Our rich text editor is a Javascript plugin and therefore it does not have an EXE file. For more information about how to use it please see our documentation.

Only by buying the Professional or Business license you will receive the sources for our rich text editor.

If you don't need the rich text editor's sources and the minified version is okay then you can always download the latest version from the download page. Otherwise you have to sign in and download the sources from your account or from the same download page.




Support

Questions can always be asked through the contact page. If you have a license, please use the email address used to purchase.

When you purchase a license with support included you will have full access to Froala's online technical support via email. This means that you will get answers to all your technical questions related to the Froala WYSIWYG HTML Editor. It may be about how to integrate the editor, issues or difficulties that you are facing or documentation clarifications. We guarantee that owners of a license with support included will get help within one week, but we are usually answering in less than 48 hours. Only the Business License includes Premium Support.

Premium Support is included only in the Business License. If you are the owner of such a license then issues reported by you will have higher priority. Also, we guarantee that you will get answers to your questions within 3 business days, but we are usually answering in less than 24 hours.

There are 2 ways to extend the support period:

  • renew the license (purchasing the same type of license), in which case you will receive a 25% discount
  • purchase a different license that includes support, in which case the discount is not
  • applicable.



Tech

Froala is not offering any storing services. By default the Froala Rich Text Editor stores the images temporary on http://i.froala.com/. Images uploaded to our servers may be deleted at any time without any notice.

Images uploaded to our servers are saved for a short period of time, just for testing purposes. We recommend that you upload them to your own server for permanent storage and full control over them.

Follow our Image Upload Concept to understand how the editor's image upload works.

If you have not changed the default configuration for image/file upload them you might see a SSL error when an image or file is being uploaded. In this case you should upload images/files to your own server.