Frequently Asked Questions

Licensing

You can always get software updates if the update period from your license hasn't expired. If you wish to extend this period you can get a 25% discount. After the update period expires you will be able to get software updates only if you purchase a new license.

If you don't need the page builder's sources and the minified version is okay then you can download the latest version from the download page. Otherwise please request the source code from support@froala.com.

Only by buying a Pro and Enterprise licenses you will receive the sources for the Froala page builder.

Redistribution is the act of including the Froala Pages in any software product that is not used or accessed on your website.

In order to get rights for redistribution, please contact us.

The number of pages includes only newly created pages with the Froala Pages without duplicates.

The number of pages does not refer to the total number of pages from a website.

If Froala Pages is used to create templates for your users, a page will not be counted for each copy of the template.

If you go over your page limit, you will be required to Upgrade or purchase an additional license. If you have any questions, feel free to contact support@froala.com.




Purchasing

Just visit the pricing page, click on the Buy Now button of the plan you want to purchase and follow the checkout process.

The invoices for your purchases will be emailed to you, and you can also request them at any time from sales@froala.com.

You can always download the Froala Pages from our website before purchasing a license and test it while in development. However, a license is required before the Froala Pages is pushed to a Website reachable by a Domain Name.

Yes, you may upgrade your license by paying the difference between the license fee for the new license and a prorated amount for the remainder of the current license support and software updates.

If the license fee for the license you own has changed, the upgrade price will be calculated using the license fee you paid, and not using the new license fee.

The support and software updates period start date will start with the license upgrade date.




Support

When you purchase a license you will have full access to Froala's online technical support via email. This means that you will get answers to all your technical questions related to the Froala Pages. We guarantee that owners of a license will get help within one week, but we are usually answering in less than 48 hours. Any other type of questions can always be asked through the contact page.

Questions can always be asked through the contact page. If you have a license, please use the email address used to purchase.